GDPR POLICY

DATA REQUESTED

According to the requirements of the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679) regarding the processing of personal data and the free movement of such data, HEFFA.eu is obliged to manage the personal data you provide to us securely and exclusively for the specified purposes.

The HEFFA.eu website is operated by the company SC HEFFA CARGO SYSTEMS SRL , with office in Calea Şagului 235, Hall D3/D14, Chișoda 307221, Timiș County, Romania , registered with the Trade Register under number J35/3281/2018 , with CUI RO39909082 .

HEFFA.eu is the Controller of the personal data transmitted by you, as the Data Subject .

HOW WE USE YOUR DATA

We need your personal data to provide you with the Services, for the following purposes:

  • To process the order and deliver the requested products and services;

  • To evaluate the products and services we provide to you;

  • To provide you with access to the site’s functionalities as a registered user;

  • For efficient site administration;

  • To analyze and improve the site, the commercial offer and the advertising carried out;

  • To provide you with the opportunity to participate in contests and promotions;

  • To send you non-commercial or administrative messages (regarding changes to the site, user account, etc.);

  • To send you offers, promotions, advertising and marketing messages regarding HEFFA.eu’s activity , if you have expressed your consent to this.

 

HOW DO WE PROCESS PERSONAL DATA?

Your personal data is processed at the company’s headquarters. The hosting and storage of this data takes place on the territory of Romania.

We may provide your personal data to other companies with whom we have partnership relationships, but only on the basis of a confidentiality commitment assumed by them and exclusively for the purposes mentioned in this document.

The information requested for online payments is subject to the terms of use imposed by the payment processors. HEFFA.eu does not request or store any details regarding your bank card.

We may disclose personal information if it is justified to protect us against fraud, to defend our rights or property. We may also need to disclose your personal information to comply with legal obligations and to respond to legitimate requests from competent authorities. Data will be communicated only to the extent that we believe, in good faith, that we have a legal obligation to do so.

HOW LONG WILL WE KEEP YOUR DATA?

We will store your information for as long as required by law. In the absence of a legal requirement, data will only be retained for the period necessary to provide our services.

At your request, sent to HEFFA.eu by email at sales@heffa.eu or through the options available on the site, you can request the cancellation of your user account and the deletion or anonymization of the personal data associated with it.

Personal data processed for marketing purposes will be retained until you notify us that you no longer wish to receive commercial communications from us.

WHAT ARE YOUR RIGHTS?

If you believe that any personal data we hold about you is incorrect or incomplete, you have the right to request access , rectification or deletion of this information. You can contact us by email at contact@heffa.eu or via the contact form available on the website.

If you would like to complain about the way we have handled your data , please contact us by email at sales@heffa.eu , via the contact form on the website or by phone.

We are committed to taking any complaint seriously and working with you to resolve the issue in a fair and transparent manner .

Thank you!