This document contains information about the personal data collected by SC Heffa Cargo Systems SRL (called Heffa), as the Operator of the personal data that you (as the Data Subject) provide to us, for the e-commerce activity through the website https://heffa.eu

Heffa collects, processes and stores personal data via https://heffa.eu in accordance with the applicable data protection legislation (EU) 2016/679 – General Data Protection Regulation (GDPR).

The HEFFA.eu website   is operated by the company  SC Heffa Cargo Systems SRL , with office in Calea Sagului 235, hall D3/D14 Chişoda 307221 Timiș County, Romania, registered in the Trade Register with number J35/3281/2018 / CUI RO39909082.

The contact details of the Heffa data protection officer are: e-mail: Buta.andreea@heffa.eu, phone: +40 785 255 294.

Information of any nature provided by the Buyer/Customer to Heffa will remain the property of Heffa.

No public statement, promotion, press release or any other form of disclosure to third parties shall be made by the Buyer/Client regarding the Order/Contract without the prior written consent of Heffa.

1. What information do we collect?

Your personal data that may be collected by the website https://heffa.eu are:

Contact: If you use our contact form, your name, email address, and your message are collected.

Placing orders : If you place an order on heffa.eu, we collect the products purchased, your first and last name, delivery and billing address, telephone number, email address, IP address, behavior on the heffa.eu website, as well as your interests.

Cookies: Cookies are temporary mini-files generated on your computer by the browser you use when you access a website. Heffa uses analytical cookies to monitor traffic on our website. To disable them, use the instructions below.

2. Why do we need this data?

We need this data to provide you with the following services:

– Your name, surname, delivery address, billing address and telephone number to invoice and deliver the products you ordered. Delivery can be made by our own means or by courier companies approved by us.

– Phone number to confirm the order with you before processing.

– Phone number and email address to keep you updated on the status of your order, both from heffa.eu and through the courier companies approved by us.

– Email address:

– If you have placed an order on heffa.eu, we will store your email address to send you information and offers related to heffa.eu products and services. You will be able to unsubscribe from heffa.eu emails at any time by simply clicking on the unsubscribe link at the bottom of each email.

– If you have given your explicit consent to receive our newsletters, we will store your email address to send you information and offers related to heffa.eu products and services as well as offers from our partners included in our newsletters. You will be able to unsubscribe from heffa.eu emails at any time by simply clicking on the unsubscribe link at the bottom of each email.

– heffa.eu collects demographic information, such as: postal code, age, gender, your interests, to personalize the messages sent to you and to increase the relevance of commercial messages based on demographic criteria and preferences.

– heffa.eu also receives and records on its servers information regarding your IP address, in order to increase data security and avoid cases of malicious access to the heffa.eu website.

– Direct information about the pages visited and actions taken on heffa.eu, through browser session information or cookies, including information such as:

– the source page where the visit comes from

– the visitor’s IP address

– various actions taken on the page (add to cart, add to favorites, etc.)

– information provided via the contact form

– search terms used in the heffa.eu search engine

3. What we do with this information

Your data is collected by Heffa Cargo Systems SRL with headquarters in the work point in: Chişoda Village, Giroc Com., Str. Calea Sagului, No. 235, postal code 307221, Timiș County.

The contact details of the Heffa data protection officer are: e-mail: Buta.andreea@heffa.eu, phone: +40 785 255 294.

We currently store and process your personal data in Romania. However, we may transfer some of your personal data to providers located in the European Union.

Where applicable, your personal data may be shared with certain approved suppliers (services used by heffa.eu for delivery and payment of the order, financial management or IT services and online marketing).

We may transmit personal information to public authorities or institutions in accordance with legal provisions or in good faith if:

(a) it is provided for in a legal provision ;

(b) protects the rights of Heffa Cargo Systems SRL ;

(c) prevents a crime or protects national security ;

(d) protects the safety of the individual or public safety ;

(e) this information is necessary to resolve various situations.

• if your activities contravene the terms and conditions set out by heffa.eu ;
• in the event that heffa.eu merges or is acquired in whole or in part by another company, and the database is transferred to the new operator.
• in the event that heffa.eu becomes insolvent, voluntarily or involuntarily, by the liquidator, administrator or buyer, the database may be sold, licensed, traded only with the consent of the court. In the event that the above-mentioned situations arise, you will be notified by e-mail or by an announcement posted on the heffa.eu website.

3.1 How we use your data

We need your personal data to be able to provide you with the requested services, for the following purposes:

• To process orders and deliver requested products and services;
• To evaluate the products and services we provide to you;
• To provide you with access to the site’s functionalities as a registered user;
• For the administration and technical management of the site;
• To analyze and improve the content of the site, the commercial offer and advertising campaigns;
• To offer you the opportunity to participate in contests, raffles or promotions;
• To send you non-commercial or administrative messages (for example, notifications regarding changes in the operation of the site or your user account);
• To send you offers, promotions, advertising and marketing messages related to HEFFA.eu’s activity, if you have expressed your consent to this.

4. How long will we keep your data?

The personal information provided by the User will be stored by HEFFA for as long as this is required by applicable legal provisions. In the absence of an explicit legal obligation, the data will be kept only for the period necessary to provide the services requested by the User.

The user has the right to request at any time the deletion of the user account and associated data or their anonymization, by sending a written request to Buta.andreea[@]heffa.eu or by using the dedicated functionalities available on the heffa.eu website .

Personal data collected for marketing purposes will be retained until the User expresses their option to withdraw consent, notifying HEFFA that they no longer wish to receive commercial communications.

5. What are your rights?

If you believe that any personal data we hold about you is incorrect or incomplete, you have the right to request access, rectification or deletion of this information. You can contact us by email at contact@heffa.eu or via the contact form available on our website.

If you would like to file a complaint regarding the way we have handled your personal data, please contact us by email at Buta.andreea[@]heffa.eu, via the contact form on the website or by phone.

We will promptly analyze your complaint and collaborate to effectively resolve the reported situation.

A responsible person will investigate the complaint and contact you within a maximum of 1 month to resolve the reported issue. If your reported case is particularly complicated or if you have made multiple requests, we will let you know if we will need more than a month, but you will receive a final response within a maximum of two months.

If you still believe that your personal data has not been managed correctly in accordance with the regulations, you can contact the National Supervisory Authority for Personal Data Processing and file a complaint with it https://www.dataprotection.ro/

6. Disabling Cookies using your browser settings.

Follow the procedure for disabling cookies corresponding to the browser you are using:

Google Chrome

Select Settings, Privacy, Content settings. Click on Cookies and All cookies and site data. Identify the files containing « heffa.eu ». Select them and then delete them.

Confirm with OK and return to your navigation.

Firefox

Click on Tools, Options, in the window that appears select Privacy and click on remove individual cookies. Identify the files containing « heffa.eu ». Select them and then delete them.

Safari

Select Preferences, Privacy, Details from the menu.

Identify the files containing “heffa.eu”. Select them and then delete them. After deleting the cookies, click Finished.

Internet Explorer

Go to the Tools button, Internet Options.

Under the General tab, under Browsing history, choose Settings.

Click View files. Click the Name column to sort all files alphabetically. Scroll down the list until you see files that start with the Cookie prefix. Identify the files that contain « heffa.eu ».

Select them and then delete them.