Terms and Conditions

1. DEFINITIONS AND TERMS

HEFFA.eu – is the commercial name of SC HEFFA CARGO SYSTEMS SRL , a legal entity of Romanian nationality, with its registered office in Chișoda, Calea Șagului no. 235, 1st Floor, Office B4, Timiș County, registered with the Trade Register under no. J35/3281/2018, with unique fiscal registration code RO39909082.

Seller – HEFFA.eu.

Buyer – natural person, legal person or any other legal entity who creates an account on the site or places an order through it.

Client – ​​natural or legal person who has or obtains access to the content of the site through any means of communication made available by HEFFA.eu (electronic, telephone, etc.) or based on an existing user agreement between HEFFA.eu and it, which involves the creation and use of an account.

User – any natural or legal person registered on the site, who, by completing the account creation process, has expressed his/her agreement to the clauses in the “General Terms and Conditions” section of the site.

Nickname / Username – pseudonym by which a specific User/Client/Buyer can add content to the site. The nickname is associated with the User/Client/Buyer’s information on the site, under the name “Username”.

Account – the section of the site consisting of an email address and a password, which allows the Buyer to submit orders and which contains information about the Client/Buyer and the history of his/her activity on the site (orders, tax invoices, warranties of goods, etc.).

Website – the domain www.HEFFA.eu and all its subdomains.

Order – an electronic document that acts as a form of communication between the Seller and the Buyer, through which the Buyer transmits to the Seller, through the website, his intention to purchase Goods and Services.

Goods and Services – any product or service, including the documents and services mentioned in the Order, to be provided by the Seller to the Buyer, as a result of the concluded Contract.

Campaign – the action of displaying for commercial purposes a finite number of Goods and/or Services, having a limited and predefined stock, for a limited period of time established by the Seller.

Contract – represents the distance contract concluded between the Seller and the Buyer, without their simultaneous physical presence.

Content :

  • all information on the site that can be visited, viewed or accessed using electronic equipment;

  • the content of any email sent to Buyers by the Seller via electronic means and/or any other available means of communication;

  • any information communicated by any means by an employee/collaborator of the Seller to the Buyer, according to the contact information provided or not by the latter;

  • information related to the Goods and/or Services and/or the rates charged by the Seller during a certain period;

  • information related to the Goods and/or Services and/or tariffs charged by a third party with whom the Seller has concluded partnership contracts, during a certain period;

  • data relating to the Seller or other privileged data of the Seller.

Document – ​​these Terms and Conditions.

Newsletter – means of periodic information, exclusively electronic (e-mail, SMS), on the Goods and Services and/or on the promotions carried out by the Seller in a certain period, without any commitment from the Seller regarding the information contained therein.

Transaction – the collection or reimbursement of an amount resulting from the sale of a Good and/or Service by HEFFA.eu to the Buyer, by using the services of the payment processor approved by the Seller, regardless of the delivery method.

Specifications – all specifications and/or descriptions of the Goods and Services, as set out in their description on the website.

2. CONTRACTUAL DOCUMENTS

2.1. By registering an Order on the Site, the Buyer agrees to the form of communication (telephone/WhatsApp or e-mail) through which the Seller conducts its commercial operations.

2.2. The notification received by the Buyer after placing the Order is for informational purposes only and does not constitute acceptance of the Order. This notification is sent electronically (by e-mail) or by telephone.

2.3. For justified reasons, the Seller reserves the right to change the quantity of the Goods and/or Services in the Order. In the event of such a change, the Seller will inform the Buyer at the e-mail address or telephone number provided by the Buyer at the time of placing the Order and will return the amount paid, if applicable.

2.4. The contract is considered concluded between the Seller and the Buyer upon receipt by the Buyer, from the Seller, of the notification of shipment of the Order, sent by e-mail and/or SMS.

2.5. For orders to be picked up from HEFFA.eu showrooms or delivery points, the prices and reservations of the Goods and/or Services are valid for a period of 48 (forty-eight) hours from the registration of the Order by the Buyer.

2.6. The documents and information made available by the Seller on the Site shall constitute the basis of the Contract. It is supplemented, where applicable, by the warranty certificate issued by the Seller or by a supplier thereof, for the Goods purchased.

3. ONLINE SALES POLICY

3.1. Access to place an Order is allowed to any Customer/Buyer. For justified reasons, HEFFA.eu reserves the right to restrict the Customer/Buyer’s access to place an Order and/or to some of the accepted payment methods, if it considers that, based on the Customer/Buyer’s conduct or activity on the Site, his/her actions could in any way harm HEFFA CARGO SYSTEMS SRL. In any of these cases, the Customer/Buyer may contact the Customer Relations Department of HEFFA.eu, to be informed of the reasons that led to the application of the above-mentioned measures.

3.2. Communication with the Seller can be achieved through direct interaction or through the addresses mentioned in the “Contact” section of the Site. The Seller is free to manage the information received without being obliged to provide justifications for this decision.

3.3. In the event of an unusually high volume of traffic coming from an internet network, HEFFA.eu reserves the right to request the Customer/Buyer to manually enter CAPTCHA validation codes, in order to protect the information on the Site.

3.4. HEFFA.eu may publish on the Site information about Goods and/or Services and/or promotions practiced by it or by any other third party with whom HEFFA.eu has concluded partnership contracts, for a certain period of time and within the limit of available stock.

3.5. In the case of online payments, the Seller is not and cannot be held responsible for any additional costs incurred by the Buyer, including, but not limited to, currency conversion fees applied by the issuing bank of his card, if the issuing currency differs from RON. The responsibility for these costs lies exclusively with the Buyer.

3.6. All information used to describe the Goods and/or Services available on the Site (static/dynamic images, multimedia presentations, etc.) do not constitute contractual obligations on the part of the Seller, they being used exclusively for presentation purposes.

4. ASSIGNMENT AND SUBCONTRACTING

The Seller may assign and/or subcontract a third party to provide services related to the fulfillment of the Order, without the need to inform or obtain the Buyer’s prior consent. The Seller remains in any case responsible to the Buyer for the fulfillment of all contractual obligations assumed.

5. INTELLECTUAL AND INDUSTRIAL PROPERTY LAW

5.1. The Content, as defined in the preamble, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text and/or multimedia content presented on the Site, are the exclusive property of HEFFA.eu, with all rights obtained in this regard directly or indirectly (through licenses for use and/or publication) reserved to it.

5.2. The Client/Buyer is not permitted to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, include any Content in any context other than the original one intended by HEFFA.eu, include any Content outside the Site, remove the signs signifying HEFFA.eu’s copyright on the Content, as well as participate in the transfer, sale, distribution of materials made by reproducing, modifying or displaying the Content, except with the express written consent of HEFFA.eu.

5.3. Any Content to which the Client/Buyer has and/or obtains access by any means is subject to this Document, if the Content is not accompanied by a specific and valid user agreement concluded between HEFFA.eu and it, and without any implicit or express warranty made by HEFFA.eu with reference to that Content.

5.4. The Customer/Buyer may not copy, transfer and/or use Content for personal or non-commercial purposes.

5.5. If HEFFA.eu grants the Client/Buyer the right to use, in the form described in a separate user agreement, a certain content to which the Client/Buyer has or obtains access pursuant to this agreement, this right extends only to that content or those content defined in the agreement, only during the period of its existence or those contents on the Site, or the period defined in the agreement, according to the established conditions, if they exist, and does not represent a contractual commitment on the part of HEFFA.eu for the respective Client/Buyer or any other third party who has/obtains access to this transferred content, by any means and who could be or is prejudiced in any way as a result of this content, during or after the expiration of the user agreement.

5.6. No Content transmitted to the Client or Buyer, by any means of communication (electronic, telephone, etc.) or acquired by the latter through access, visit and/or viewing, constitutes a contractual obligation on the part of HEFFA.eu and/or the employee/agent of HEFFA.eu who mediated the transfer of Content, if any, with respect to the respective content.

5.7. Any use of the Content for purposes other than those expressly permitted by this Document or by the accompanying user agreement, if any, is prohibited.

6. ORDER

6.1. The Customer/Buyer can place orders on the Site by adding the desired goods and/or services to the shopping cart, and then finalize the order by making the payment through one of the methods expressly indicated. Once added to the shopping cart, a good and/or a service is available for purchase to the extent that there is stock available for it. Adding a good/service to the cart, in the absence of finalizing the order, does not entail the registration of an order, nor the automatic reservation of the good/service.

6.2. By completing the order, the Buyer agrees that all data provided by him, necessary for the purchase process, are correct, complete and true at the date of placing the order.

6.3. By completing the order, the Buyer agrees that the Seller may contact him, by any means available/agreed to by the Seller, in any situation in which it is necessary to contact the Buyer.

6.4. The Seller may cancel the order placed by the Buyer, following prior notification to the Buyer, without any subsequent obligation of either party to the other or without either party being able to claim damages from the other, in the following cases:

  • 6.4.1. Non-acceptance of the transaction by the issuing bank of the Buyer’s card, in the case of online payment;

  • 6.4.2. Invalidation of the transaction by the card processor approved by HEFFA.eu, in the case of online payment;

  • 6.4.3. The data provided by the Client/Buyer on the Site is incomplete and/or incorrect;

  • 6.4.4. The production and delivery deadline requested by the Buyer cannot be met by the Seller;

6.5. If the Customer/Buyer requests Withdrawal from the Contract, the amounts paid will be returned as follows:

  • For products that are not personalized , within 14 calendar days of receiving the product, the amount is refunded in full, following the return of the product by the Buyer in the same condition in which it was received: without scratches, traces of use, with all the packaging in which the product was received.

  • For products that are not personalized , if more than 14 calendar days have passed since receiving the product, they cannot be returned and no amount will be refunded to the Customer/Buyer.

  • For products that are personalized , they cannot be returned and no amount will be refunded to the Customer/Buyer. (Personalization is understood as any logo, text, extra information or other atypical markings or dimensions that a customer may request separately from the standard product; e.g.: personalizing the label of an anchor strap with the insignia of brand X owned by the customer. This type of product personalized on request can no longer be returned!)

  • For services provided, no amount is returned to the Client/Buyer.

  • For services not provided, the full amount is returned to the Client/Buyer.

6.6. The amounts to be returned will be returned as follows:

6.6.1. For orders paid with PO/refund/Online Payment/Bank Card —> return by bank transfer to the account specified by the Customer.

6.7. In the event that a Good and/or Service ordered by the Buyer cannot be delivered by the Seller, the latter will inform the Customer/Buyer of this fact and will return the value of the Good and/or Service to the Buyer’s account, within a maximum period of 7 (seven) days from the date on which the Seller became aware of this fact or from the date on which the Buyer expressly expressed his intention to terminate the Contract.

* Mention of product/order return registration policy

To register a product return or for a full order, the customer must send an information email to sales@heffa.eu , containing the following information:

  • Reason for product return (optional);

  • If returned due to a quality issue, this will be mentioned;

  • Information regarding the order number and order date;

  • The name of the product or products to be returned (the product names will be noted exactly as they appear on the invoice or order confirmation email), as well as the quantity to be returned;

  • For orders placed online and paid by Payment Order (PO) or Online Card Payment, an IBAN account will also be mentioned where the amounts are to be returned, after verification and confirmation of the product return.

The maximum term for returning the returned amounts is 30 days from the moment of confirming receipt of the package with the returned products.

The customer is responsible for paying for return shipping in all cases, except for the following situations:

  • Wrong order by Heffa.eu;

  • Products with missing accessories, incomplete;

  • Products with clear traces of manufacturing defects (minor scratches are excluded for products intended for use in environments with increased potential for scratches or impacts, e.g.: car and cargo anchor straps, bumpers, protective corners, protective mats, towing and lifting straps, etc.).

ORDER RETURN ADDRESS:

SC Heffa Cargo Systems SRL
WAREHOUSE ADDRESS:
Calea Şagului 235, hall D3/D14
Chișoda 307221, Timiș County, Romania

For the attention of / contact person:
NICU SPERDEA
Tel: +40 799 910 421

7. GOODS/SERVICES FOR WHICH THE RIGHT OF WITHDRAWAL IS NOT PROVIDED

7.1. The following are exempt from the right of withdrawal from the Contract:

7.1.1. Service contracts, after the complete performance of the services, if the execution began with the express prior consent of the Buyer and after the Buyer confirmed that he/she has become aware of the fact that he/she will lose the right of withdrawal after the complete performance of the Contract by the Seller;

7.1.2. The provision of goods and/or services whose price depends on fluctuations in the financial market that the Seller cannot control and which may occur during the withdrawal period;

7.1.3. Supply of goods made to the specifications presented by the Buyer or clearly personalized;

7.1.4. Supply of goods that are susceptible to deterioration or expire quickly;

7.1.5. Supply of sealed goods that cannot be returned for health protection or hygiene reasons and that have been unsealed by the Buyer;

7.1.6. Supply of goods which are, after delivery, according to their nature, inseparably mixed with other elements;

7.1.7. Supply of alcoholic beverages whose price was agreed upon at the time of conclusion of the Contract, whose delivery cannot be made before 30 (thirty) days and whose actual value depends on market fluctuations that the Seller cannot control;

7.1.8. Contracts where the Buyer has specifically requested the Seller to travel to his home to carry out urgent repair or maintenance work. If, on the occasion of such a visit, the Seller provides other services than those expressly requested by the Buyer or supplies goods other than the spare parts indispensable for carrying out the maintenance or repair work, the right of withdrawal applies to those additional services or goods;

8. CONFIDENTIALITY

8.1. Information of any nature provided by the Buyer/Client to the Seller will remain the property of the Seller.

8.2. No public statement, promotion, press release or any other form of disclosure to third parties shall be made by the Buyer/Client regarding the Order/Contract without the prior written consent of the Seller.

9. ADVERTISING

9.1. HEFFA.eu newsletters are sent through specialized partners approved by HEFFA.eu. Thus, the confidentiality and security of information and personal data are ensured. HEFFA.eu will not communicate personal data to other entities without prior notification of this aspect.

9.2. The Client or Buyer may opt out of receiving newsletters at any time, using the special link provided within any newsletter.

9.3. Opting out of receiving newsletters does not imply waiving the consent given for this Document.

10. BILLING – PAYMENT

10.1. The prices of Goods and Services displayed on the HEFFA.eu website can be expressed both in RON and in Euro, and are displayed both with and without VAT, both on the page of each product and in the shopping cart.

10.2. The price, payment method and payment term are specified in each Order. The Seller will issue an invoice to the Buyer for the Goods and Services delivered, the Buyer being obliged to provide all the information necessary for issuing the invoice, in accordance with the legislation in force.

10.3. For correct communication of the invoice related to the Order, the Buyer is obliged to update, whenever necessary, the data in his Account and to access the information and documents related to each Order, available in the Account.

10.4. The payment card data of the Client/User/Buyer will not be accessible to HEFFA.eu nor will they be stored by HEFFA.eu or the payment processor integrated into the Site, but only by the institution authorized to process the transaction or another entity authorized to provide card identification data storage services, of whose identity the Client/User/Buyer will be informed prior to entering the data.

10.5. In certain cases, to maintain the security of transactions, upon registration of the Order, the Buyer will be asked to authorize the payment by re-entering the password associated with the Account or by using the fingerprint, in the case of mobile terminals that have this facility.

10.6. For transaction security reasons, the Client/User/Buyer is advised not to remain logged in to the Site and not to set the automatic login option on mobile devices. Disclosure of the account access password is not permitted, and the use of a strong, high-security password is recommended.

11. DELIVERY OF GOODS

11.1. The Seller undertakes to deliver the Goods by door-to-door courier to the Buyer or to HEFFA.eu showrooms , according to the Customer’s option.

11.2. The Seller will ensure the proper packaging of the Goods and will ensure the transmission of accompanying documents.

11.3. The Seller will deliver the Goods and Services only on the territory of Romania.

11.4. Delivery is made by approved Express Courier, and the delivery time is 1-3 business days. Processing of orders received through the website may take up to 2 business days.

12. WARRANTIES

12.1. All Goods sold by HEFFA.eu , with the exception of resealed Goods, benefit from warranty conditions in accordance with the legislation in force and the commercial policies of the manufacturers. The Goods are new (except for resealed Goods), are in their original packaging and come from sources authorized by each manufacturer or are produced by HEFFA.eu .

12.2. In the case of resealed Goods, the warranty certificate is issued by HEFFA.eu , and the warranty may cover a different period than the warranty period of the same new, sealed Good. The warranty period is specified in the warranty certificate for each resealed Good separately. The conditions of use, handling and transportation of a resealed Good are the same as those for sealed products and benefit from the same services, unless otherwise stipulated on the product page.

13. TRANSFER OF OWNERSHIP OF GOODS

Ownership of the Goods is transferred at the time of delivery, after payment by the Buyer, at the location indicated in the Order (delivery means signing the receipt of the transport document provided by the courier or signing the receipt on the tax invoice in the case of deliveries made by the Seller’s staff).

14. LIABILITY

The Seller cannot be held liable for damages of any kind that the Buyer or any third party may suffer as a result of the Seller’s performance of any of its obligations under the Order and for damages resulting from the use of the Goods and Services after delivery, in particular for their loss.

By creating and using the Account, the Client / User / Buyer assumes responsibility for maintaining the confidentiality of the Account data (username and password) and for managing access to the Account and, to the extent permitted by applicable law, is responsible for the activity carried out through his Account.

By creating the Account and/or using the Content and/or placing Orders, the Client / User / Buyer expressly and unequivocally accepts the Terms and Conditions of the Site in the latest updated version, which is communicated within the Site, existing on the date of creating the Account and/or using the content and/or on the date of placing the Order.

After creating the Account, use of the Content constitutes acceptance of the changes made to the Site Terms and Conditions and/or updated versions of the Site Terms and Conditions.

The Terms and Conditions of the Site may be modified at any time by HEFFA.eu, and they are binding on Customers / Users / Buyers from the date of their display on the Site. Acceptance of the Terms and Conditions of the Site is confirmed by checking the corresponding checkbox on the Site and/or by sending the Order and/or by making an online payment.

15. PROCESSING OF PERSONAL DATA

15.1.  HEFFA CARGO SYSTEMS SRL is registered in the Personal Data Processing Registry under number 0013765 / 01.06/2016.

15.2. According to the requirements of Law no. 677/2001 for the protection of individuals with regard to the processing of personal data and the free movement of such data, as amended and supplemented, HEFFA CARGO SYSTEMS SRL is obliged to manage the personal data you provide to us in safe conditions and only for the specified purposes.

15.3. The purpose of data collection is: informing Customers/Buyers about the status of their Account, informing Buyers about the evolution and status of Orders, evaluating the Goods and Services offered, commercial activity, promotion of Goods and Services, marketing, advertising, media, administrative, development, market research, statistics, tracking and monitoring of sales and Customer/Buyer behavior.

15.4. By completing the data in the account creation and/or Order form, the Buyer declares and unconditionally accepts that his personal data will be included in the database of HEFFA CARGO SYSTEMS SRL , registered in the Personal Data Processing Registry under number 0013765 / 01.06/2016, and gives his express and unequivocal consent that all such personal data will be stored, used and processed without territorial and/or temporary limitation by HEFFA CARGO SYSTEMS SRL , its affiliates and collaborators for the performance and/or development by HEFFA CARGO SYSTEMS SRL , its affiliates and collaborators of activities such as, but not limited to: commercial activities, promotion of products and services, marketing, advertising, media, administrative, development, market research, statistics, tracking and monitoring of sales and consumer behavior. Also, the Buyer expressly and unequivocally agrees that this personal data may be transferred (ceded) by HEFFA CARGO SYSTEMS SRL to its affiliates, as well as to other entity(ies) in the country or abroad.

15.5. By reading the Document, you acknowledge that you are guaranteed the rights set forth above.

16. YOUR DATA

See Privacy Policy .

 

Last update date: 20.06.2025